雅思口语part3：回答、解释、举例-实例解析 - 雅思口语 - 备考攻略 - 武汉华盟教育培训【官网】-武汉雅思培训＿托福培训班＿SAT培训机构

下面的样本回答都是三步式结构：答案、解释、举例。我有时会添加第四个步骤，你可以在这里看到，但前3个步骤是最重要的。用这个方法练习回答所有的3个问题。

1) How important is customer service for you?
客户服务对你有多重要？

(Answer) Customer service is really important for me because I like to feel welcome and valued as a customer. (Explain) If companies want us to use their products or services, I believe they should treat us well and therefore encourage us to return. (Example) For example, I have a favourite cafe where I like to go, and the friendly staff are the main reason that I’ve become a loyal customer.
（回答）客户服务对我来说很重要，因为我喜欢顾客的欢迎和重视。（解释）如果公司希望我们使用他们的产品或服务，我相信他们应该善待我们，因此鼓励我们返回。例如，我有一个我最喜欢去的咖啡馆，友好的员工是我成为忠诚顾客的主要原因。

2) What can companies do to improve their customer service?
公司能做些什么来改善他们的客户服务？

(Answer) I think managers need to train their employees to deliver great customer service. (Explain) There are lots of things that staff members can do, such as ensuring that customers are greeted in the right way, their problems are handled quickly, and they are asked for feedback. (Example) For example, the staff in my favourite cafe greet customers as soon as they come through the door, and they always check that we are happy before we leave.
（回答）我认为管理者需要培训他们的员工来提供优质的客户服务。（解释）员工可以做很多事情，比如确保顾客以正确的方式受到欢迎，他们的问题处理得很快，并要求他们反馈。例如，我最喜欢的咖啡馆里的员工一到门口就向顾客打招呼，他们总是在我们离开之前检查我们是否快乐。

3) Why do you think employees sometimes don’t provide good customer service?
为什么你认为员工有时不提供良好的客户服务？

(Answer) When employees’ treatment of customers isn’t good, I think it’s usually because they are unhappy doing their jobs. (Explain) This might be because they are treated badly by their managers, or because they haven’t been encouraged to take pride in their work. (Example) I remember in my first ever job, for example, I didn’t like the work that I was given, and so I probably wasn’t as thoughtful or attentive as I should have been when I had to speak to customers.
（回答）当员工对顾客的待遇不好时，我认为这通常是因为他们不满意自己的工作。（解释）这可能是因为他们受到经理们的严厉对待，或者是因为他们没有被鼓励去为自己的工作感到骄傲。（例如）我记得在我的第一份工作中，例如，我不喜欢我被给予的工作，所以当我不得不与顾客交谈时，我可能没有像我应该考虑的那样周到或细心。